Sex Toy Warranties by Manufacturer (2024)

Comparing sex toy warranties can help you make purchasing decisions.

No matter where you decide to buy, we encourage everyone to select reputable products from reputable retailers, and there are a lot of us out there! We choose products from manufacturers who stand by their lines and honor their warranties or guarantees when you purchase directly or from authorized retailers like us. Many manufacturers have exclusions for purchases made through multi-vendor sites like eBay, Jet, or Amazon due to the prevalence of inferior knockoffs and misrepresentation. Be cautious when shopping – your health depends on it!

Now, for the post-purchase part. If you receive a defective product from HappyBed, contact us within 30 days of purchase for a resolution. Defects that present after 30 days should be addressed with the manufacturer, but we can help mediate or expedite the warranty process when needed. To make these situations a little easier, we’ve compiled a list of our main brands with their respective warranty details and exclusions.

What does a warranty cover?

Sex toy warranties typically include manufacturing flaws and defects that impact usage and typically exclude damage during transport, misuse, normal wear and tear, unauthorized repairs or modifications, accidents, or natural disasters.

Manufacturers honor these warranties whether you buy directly from them or from an authorized retailer like HappyBed.

What’s required for a warranty claim?

• Serial number – The product’s serial number is usually found on the product box/packaging or on the product itself. Retailers don’t keep track of the serial number of the item that you purchase, so you’ll want to make note of this, especially if it’s on the box.
• Receipt – To file a warranty claim, you’ll also need to provide your original proof of purchase. This is one perk of buying from an authorized retailer online – it’s usually pretty easy to find your emailed order confirmation.
• Return Defective Item – Some manufacturers will ask you to ship the item back to them for examination or repair, so hang on to the item until you’re advised of the next steps in the claim process.
• Patience – Claims and resolutions may take a few weeks, depending on the location of the manufacturer and the nature of the defect.

Expectations

Approved warranty claims usually result in a product replacement or replacement with a similar product from the manufacturer. Manufacturers do not typically issue refunds or credit.

Some manufacturers require customers to either return the defective product at their own cost or pay for the shipment of the replacement product (usually a nominal amount).

Sex Toy Warranties by Brand

*Warranty excludes purchases made from an unauthorized seller on multi-vendor marketplaces like eBay, Amazon, Jet, etc.

Questions? Contact us.