Returns, Cancellations and Order Issues

Updated 4/17/2025

HappyBed is committed to providing free shipping and efficient order processing. We maintain the following return and cancellation policies:

RETURN POLICY

Due to the intimate nature of our products, we do not accept returns. This policy is in place to ensure the health and safety of our customers. Happybed will accept returns under the following circumstances:

  • Incorrect Item – Oops! If you receive the wrong item, Contact Us, and we will quickly ship a new order and send you a prepaid return label.
  • Defective Item – We do our best to carry products with a record of quality, but as with any electronic device, defects happen. If this occurs, please Contact Us within 30 days, and we will ship a replacement and send you a prepaid return label. If your product has problems after the 30-day window, please contact the manufacturer. Our manufacturers have a reputation for standing behind their products and honoring their warranty programs. If you have issues with contacting the manufacturer, Contact Us.
  • Damaged Item – If your item arrives damaged, please Contact Us within 30 days of purchase, and we will resolve the issue promptly. HappyBed is not responsible for replacing items that are damaged during use.
  • Not satisfied – We are happy to answer product questions regarding size, fit, style, availability or price prior to purchase, and we include accurate photos and product information to help customers make informed purchases. We do not typically offer store credit or refunds, but we value customer satisfaction. If you are dissatisfied with your purchase, Contact Us within 30 days of purchase. We want to discuss your concerns and work with you to find an appropriate solution.

CHARGEBACKS/CREDIT CARD DISPUTES

Please Contact Us for unsatisfactory products and missing shipments prior to filing a chargeback (disputing a charge) with your credit card company. We have a great customer service team, and we are happy to handle these issues. It’s also quicker and easier to work directly with us on order issues. We dispute chargebacks when there is no attempt to contact us first to resolve an issue. (Please do not file a chargeback without giving us an opportunity to fix the issue.)

CANCELLATION POLICY

Cancellations are allowed within 1 hour of order placement.  To cancel your order, Contact Us and provide your order number. After this time frame, cancellations are not possible, as orders are processed promptly to ensure quick delivery. We apologize for any inconvenience this may cause.

MISSING SHIPMENTS

When your order is shipped, you’ll receive a shipping confirmation with a tracking number. If your tracking number indicates that your order was delivered, but you do not receive it, Contact Us within 30 days of purchase so that we can resolve the issue. After 30 days, we no longer have the ability to file a claim with the carrier and have no recourse for recovering your shipment or reimbursing you for your order.

RETURNED SHIPMENTS

Returned shipments (for example: shipped to an invalid address or not picked up at a UPS Access Point within 7 days) are returned to us by the carrier. If this occurs, we refund your order less the cost of return shipping (variable) and $5.00 return processing fee. This policy does not apply if the package has been opened. In these cases, no refund will be issued.

PACKAGE REROUTING

Reroute due to incorrect address provided at checkout: If you’ve provided the wrong address at checkout and need to reroute your package, use this link to initiate a reroute ($20.00).  Rerouting is not guaranteed and can only be requested on UPS shipments. 

Reroute due to late cancellation: If you miss the order cancellation time frame but wish to reroute a package to us while it is still in transit, a $30.00 reroute fee will apply. This amount will be deducted from your refund at the time the package is returned to our warehouse. This fee covers restocking and transportation costs to redirect the shipment. Please note that rerouting is subject to carrier approval and may not always be feasible. To request a reroute, please Contact Us while the package is still in transit.  Package rerouting cannot be completed outside of business hours (M-F, 8 am – 5 pm CST).

*USPS shipments are ineligible for reroute. *