HappyBed is committed to providing free shipping and efficient order processing. We maintain the following return and cancellation policies:

RETURN POLICY

Due to the intimate nature of our products, we do not accept returns. This policy is in place to ensure the health and safety of our customers. Happybed will accept returns under the following circumstances:

• Incorrect Item – Oops! If you receive the wrong item, Contact Us, and we will quickly ship a new order and send you a prepaid return label.
• Defective Item – We do our best to carry products with a record of quality, but as with any electronic device, defects happen. If this occurs, please Contact Us within 30 days, and we will ship a replacement and send you a prepaid return label. If your product has problems after the 30-day window, please contact the manufacturer. Our manufacturers have a reputation for standing behind their products and honoring their warranty programs. If you have issues with contacting the manufacturer, Contact Us.
• Not satisfied – We do not offer store credit or refunds, but we are happy to answer product questions regarding size, fit, style, availability or price prior to purchase. If you are unhappy with an item you have purchased, please let us know, and we will work with you to select a better product for your next purchase.

CANCELLATION POLICY

Cancellations are allowed within 1 hour of order placement.  To cancel your order, Contact Us and provide your order number. After this time frame, cancellations are not possible, as orders are processed promptly to ensure quick delivery. We apologize for any inconvenience this may cause.

CARRIERS

HappyBed primarily ships domestic orders using USPS or UPS.  We select the carrier based on multiple factors such as cost, transit time, and service area. 

RETURNED SHIPMENTS

Returned shipments (for example: shipped to an invalid address or not picked up at a UPS Access Point within 7 days) are returned to us by the carrier. If this occurs, we refund your order less the cost of return shipping (variable) and $5.00 return processing fee. This policy does not apply if the package has been opened. In these cases, no refund will be issued.

PACKAGE REROUTING

Reroute due to incorrect address provided at checkout: If you’ve provided the wrong address at checkout and need to reroute your package, use this link to initiate a reroute ($20.00).  Rerouting is not guaranteed and can only be requested on UPS shipments. 

Reroute due to late cancellation: If you miss the order cancellation time frame but wish to reroute a package to us while it is still in transit, a $30.00 reroute fee will apply. This amount will be deducted from your refund at the time the package is returned to our warehouse. This fee covers restocking and transportation costs to redirect the shipment. Please note that rerouting is subject to carrier approval and may not always be feasible. To request a reroute, please Contact Us while the package is still in transit.  Package rerouting cannot be completed outside of business hours (M-F, 8 am – 5 pm CST).

*USPS shipments are ineligible for reroute. *

PRICE MATCHING

 We will price match up to 30 days after your purchase. Contact Us and send a link to the product you found for less, and a refund for the difference will be issued within 1 business day.  Pleases note that the product must be the same, including version and color.